FAQs

QUESTIONS? 
Email us
 and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.

 

CUSTOMER SERVICE HOURS: 

Monday-Friday 9 AM – 6 PM. Please allow up to 2 business days for a response. 

HOW LONG WILL IT TAKE TO GET MY ORDER? 
For Australian orders
STANDARD: 2 – 5 business days after dispatch
 

Due to COVID-19, there may be delays with domestic and international shipping. Please see more information. 

WHERE’S MY ORDER? 

Australia Post & Sendle is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking and the the tracking code that has been sent out to your email.

 If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact us.

 CAN I TRACK MY ORDER?

Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you have not received a confirmation email, please check your junk folder or email us once that has been done.

RESTOCK

If an item is sold out, we have most likely put in an order for a restock which can take up to 2 months to get that specific style or colour back in.